Medatty:
What happens after I upload my medical records?
Once you upload your records through our secure portal, we’ll promptly confirm receipt via email. After a quick review, our team will send you a detailed work plan, cost estimate, and expected delivery date for your approval—typically within 24 hours. We begin work after your approval, prepare your files according to the agreed plan, and deliver them on or before the promised date. After completing the project, we’ll send you an invoice, which you can pay online (PayPal, Credit card, ACH) or by check.
Is any upfront payment required?
No upfront payment is needed. We will invoice you once the entire project is completed, and you can pay securely online or by check.
How can I pay for the services?
We accept payments through PayPal, Credit card, ACH, or by check, ensuring flexibility and convenience for our clients.
How do you ensure HIPAA compliance and data security?
We strictly follow HIPAA Compliance & Guidelines and never outsource our work.
All files are uploaded and shared through a HIPAA-certified cloud portal (Citrix ShareFile) for maximum security.
Every employee signs both NDA and HIPAA agreements to maintain confidentiality.
Can you reference relevant Bates numbers in the summary?
Absolutely. Including Bates numbers in our medical chronologies and summaries is a standard part of our service.
What is your standard turnaround time? Can I request expedited service?
Our normal turnaround time is 5 days. If you need your request expedited, just let us know-there is no extra fee for faster service.
Why choose MedAtty for medical record review?
Our process is transparent, secure, and customer-focused, with experienced physicians handling your records. We provide clear estimates, fast turnarounds, flexible payment options, and ensure HIPAA-compliant data protection every step of the way. Get started today by uploading your records through our secure portal!
If we receive additional medical records in the future, can they be added to prior work?
Yes, our team can seamlessly update your previous work with any new records you provide, ensuring your summary remains complete and accurate.
If my medical records are on a CD, how do I send them?
Simply transfer the files from the CD to your computer (drag and drop), then upload them through our secure online portal.
What are your service rates?
Our review services are billed at an affordable hourly rate of $20. For medical opinion services, the rate is $50 per hour.
What is the experience level of your reviewing physicians?
Our physicians and medical professionals are highly trained, with over 20 years of clinical experience in their respective fields.
Will I receive an estimated cost and delivery date before work begins?
Yes, a senior MD will review your records and provide a comprehensive estimate, including cost, work plan, and delivery date, before any work starts.
How are files transferred securely to you?
Use our website portal: Click “Upload New Case” and follow the simple two-step process—enter your details and case instructions, then drag and drop your files (PDF, DOC, XLS, JPG, TIF, ZIP, SIT supported).
Log in to your portal account and upload files using the drag-and-drop widget. You can add notes or specific instructions as needed.
How do I upload additional records?
Click the “Additional Record Upload” button on our website and simply drag and drop your new files. You can also include any special instructions or notes with your upload.
Medical Chronology:
What is medical chronology?
Medical chronology is a date-wise, structured summary of a patient’s medical history prepared from medical records. It outlines clinical events in sequential order, enabling quick and accurate understanding of diagnoses, treatments, and outcomes.
What types of cases require medical chronology?
They are used in personal injury litigation, medical malpractice, workers’ compensation, disability claims, insurance litigation, and independent medical examination (IME) cases.
What information is included in medical chronology?
Medical chronology generally includes:
Date of service
Provider or facility name
Chief complaint
Clinical findings and diagnostics
Diagnoses
Treatments or procedures
Medications prescribed
Outcomes and follow-up plans
Source document references
How accurate is medical chronology?
Accuracy is ensured through careful review of source records, consistent referencing, and quality checks. All entries are traceable to the original medical documents provided.
How long does it take to prepare a medical chronology?
Turnaround time depends on the volume and complexity of medical records. Standard timelines are communicated after an initial review of the records.
Can you work with incomplete or disorganized records?
Yes. Medical chronology can be prepared from incomplete or non-sequential records, and any gaps or missing information are clearly identified within the chronology.
Can you revise the medical chronology if additional records are provided later?
Yes. Medical chronology can be updated or revised when new or supplemental medical records are received.
Why do I need medical chronology?
Medical chronology helps reduce the time spent reviewing voluminous medical records. They support case evaluation, establish timelines, identify gaps in care, and assist in determining causations in legal, insurance, and healthcare reviews.
What information is included in medical chronology?
Medical chronology helps reduce the time spent reviewing voluminous medical records. They support case evaluation, establish timelines, identify gaps in care, and assist in determining causations in legal, insurance, and healthcare reviews.
Can medical chronology be customized for each case?
Yes. Medical chronology can be customized to focus on a specific injury, condition, time-period, or event, depending on the case requirements.
What format will the medical chronology be delivered in?
Medical chronology is typically delivered in editable formats such as Microsoft Word and can also be provided as PDFs upon request.
Is patient confidentiality maintained?
Yes. All medical chronology is prepared in compliance with confidentiality and data protection standards.
Do you highlight gaps or inconsistencies in treatment?
Yes. Significant gaps in care, changes in treatment patterns, or inconsistencies documented in the records are noted factually within the chronology.
Do you provide summaries or opinions in medical chronology?
No. Medical chronology is strictly factual and objective and summarizes information exactly as documented in the medical records without interpretation, conclusions, or medical opinions.
Narrative Summary:
How is a narrative summary different from a medical chronology?
Medical chronology lists events strictly in date order, while a narrative summary integrates and explains those events in a cohesive narrative. Narrative summaries emphasize context, relationships between events, and overall medical progression.
What information is included in the Narrative Summary?
Each narrative summary typically includes:
Relevant medical history and mechanism of injury
Presenting complaints
Diagnostic testing and results
Treatment course and procedures
Medications and therapies
Clinical outcomes and follow-up care
Do you include medical opinions or conclusions in Narrative Summary?
No. Narrative summaries are strictly factual and objective.
Can the narrative summary be customized?
Yes. Narrative summaries can be tailored to focus on specific injuries, conditions, providers, or timeframes based on the requirements of the case.
In what format is the narrative summary delivered?
Narrative summaries are typically delivered in editable Microsoft Word format and can also be provided in PDF format upon request.
How do you handle HIPAA compliance and confidentiality?
HIPAA-compliant processes and secure data-handling protocols to ensure patient confidentiality and data protection.
Can you work with incomplete or disorganized medical records?
Yes. Narrative summaries can be prepared from incomplete or non-sequential records, and any missing information or gaps in treatment are clearly identified.
Can the narrative summary be updated if new records are received?
Yes. Narrative summaries can be revised or expanded when additional medical records become available.
How do prior records be approached in narrative summary?
Prior records are summarized to identify relevant pre-existing injuries, chronic conditions, prior treatments, surgeries, or complaints that may relate to the current injury and are clearly distinguished from post-incident treatment. Summarization of prior records will be done upon request.
Demand Letter:
How is a demand letter different from a narrative summary?
Narrative summary objectively summarizes a patient’s medical history, treatment progression, diagnostic findings, and outcomes in a clear narrative format by avoiding opinion, or legal conclusions. However, demand letters establish liability, summarize only the case focus injuries and damages with the objective of achieving fair and appropriate compensation.
Can a demand letter be revised or supplemented?
Yes. Demand letters can be updated if additional medical treatment, expenses, or wage loss documentation becomes available.
Will Photocopies be included in the demand letter?
Yes, relevant supporting documents, including photocopies of damaged vehicles and photocopies of the injuries sustained are included in the demand letter and attached to the exhibits documents to substantiate the claim.
Types of demand letter?
Demand letters can be settlement demand letter, un-insured demand letter, and Stowers Demand letter upon request.
What are exhibits in demand letter?
Exhibits are typically labeled and referenced within the demand letter (e.g., “Exhibit A – Medical Records,” “Exhibit B – Medical Bills”) to allow easy cross-referencing the medical records which will be arranged in a sequence of the occurrences in a chronological order.
In what format is the demand letter delivered?
Demand Letter are typically delivered in editable Microsoft Word format along with the exhibits document.
Can the Demand Letter be customized?
Yes. Demand letters can be tailored to focus on specific injuries, conditions, providers, or time frames based on the requirements of the case. They can also be customized to align with specific letterhead and formatting standards.
How do you handle HIPAA compliance and confidentiality?
We adhere to strict HIPAA – compliant processes and implement secure data-handling protocols to ensure patient confidentiality and protect all protected health information (PHI) throughout the review and documentation process.
